Keep your eye on the just-reopened “Original SoupMan” in New York City. Its performance will show just how long and how far a celebrity chef’s brand can extend when that chef—Al Yeganeh, the “Soup Nazi” of Seinfeld fame—is no longer on site. Back...
It’s no great secret that consumers these days expect great customer service. Fortunately, they are willing to pay a premium for it, according to the American Express Global Customer Service Barometer, a survey conducted recently in the U.S. and...
Some new research suggests that people who are quick to jump on the latest technologies, including smartphones and social media apps, are big fans of restaurants. According to industry consultant Technomic, which conducted the research, these...
The former manager of an Old Country Buffet in Coralville, Iowa, is accused of gambling away $20,000 of the restaurant’s money. Andrew Vemia, who was a manager of the restaurant, took the money, which was to be deposited...
Major regional mall and shopping center developers have put an emphasis on recruiting independent restaurateurs to locate in their projects across the country...
As the retail real estate industry transforms in the wake of the recession, mall and shopping center owners are building relationships with the kinds of tenants they might have ignored five or ten years ago...
Hooters of America president/c.e.o. Coby Brooks got more than he bargained for when he appeared on CBS’s Undercover Boss last February. He discovered that Hooters Girls often hold themselves in low collective esteem and are defensive about their...
We’ll find out when it opens next month how good the food and service are at True Food Kitchen, Arizona restaurateur Sam Fox’s first foray into the California market. But the place already has perhaps the best celebrity tie-in possible in co...
If you’re a female thinking about enrolling in culinary school to boost your earning power in the restaurant business, you might want to rethink your plan. That’s but one of the conclusions we can draw from the recently released StarChefs.com...