Total revenue increased 41%, but the delivery operator lost 77 cents per order in Q2; during the coronavirus pandemic, the company has expanded or added partnerships with top chains such as Burger King, Chipotle Mexican Grill, Dunkin’, McDonald’s...
Chief Revenue Officer Tom Pickett addresses the company’s relationships with restaurants and its position on COVID-19-spurred commission caps: ‘We just don't think that arbitrary caps are the right way to go.’
Commission fee mistakes were spotted after a San Francisco fried chicken restaurant pointed out a possible error on his invoice; the city has imposed temporary fee caps during the pandemic.