Good Service Is No Accident

I want to commend you on your June Editor's Space. Responsibility for a restaurant falls squarely on the shoulders of management. I agree that great people leave restaurants due to poor managers. I've been in restaurant management for 16 years and I've seen incompetent managers succeed because they make the numbers. While it's about meeting food cost, etc., it's also about cultivating your staff and the guest experience. We can't afford to lose guests during these economic times. However,

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