CarolinaAleHouse1540.jpg LM Restaurants
LM Restaurants tries to respond to all comments — 150 to 200 a week — on major review websites.

Everyone’s a critic

Monitoring customer reviews helps operators improve the guest experience

Restaurant operators are leveraging online customer-review sites as an opportunity to create one-to-one connections with their guests, maintain goodwill among their fans and win over their detractors.

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