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fat rice owners Maria Ponce
Adrienne Lo, left, and Abraham Conlon, right, are partners in Fat Rice, The Bakery at Fat Rice and The Ladies’ Room.

The perplexing challenge of rethinking tips

Hospitality included or service charge? The debate over a fair wage continues

From services charges to “hospitality included,” alternatives to the American tradition of tipping continue to flummox full-service restaurant operators trying to balance lucrative gratuity-driven front-of-house pay with often-lower back-of-the-house wages.

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