You might have elevators and ramps in your building and braille menus on-hand for visually impaired guests, but how accessible is your website and mobile app? The delivery explosion has moved the issue of website accessibility to the forefront as more and legal battles are being fought over how exactly digital accessibility fits in with the antiquated ADA legal guidelines. More than 2,200 lawsuits over website accessibility have been filed in 2018 alone.
What Domino’s ADA court loss means for restaurants
Experts say operators will have to quickly ensure website accessibility to avoid getting hit with a lawsuit