I want to pose a question to you, but first let me set a scene. I was in a restaurant recently and a mistake was committed. It happens in every restaurant and it's a tough one to handle. Here's the mistake. I'm having lunch with two friends on a...
When it comes to industry trends, it was only a few months ago that Bob O'Brien, president of NPD Foodworld, told attendees at RESTAURANT HOSPITALITY'S Concepts of Tomorrow conference that breakfast is the bright spot in all dayparts. This month's...
Rodger Head doesn't mince words when describing the recent dark days of Shoney's. "The brand was terribly mismanaged. It had 12 years of deferred maintenance in its stores. It had seven presidents over that period, each thinking he had the silver...