By now, you probably know you should be monitoring what people are saying about your business online. But keeping up with all the social media chatter can be a full-time job, and it’s not getting any easier. Sure there are online reputation management firms that can help protect your online rep and market your business, but other companies are making it easier for customers to critique what you’re doing.
Social media provides real-time customer service
New technology makes it easier for customers to comment on their experiences, while savvy restaurants are taking advantage of the added insight.