Restaurant reviewers expect to get a response to their concerns Jay Baer has found
<p>Restaurant reviewers expect to get a response to their concerns, Jay Baer has found.</p>

8 elements of a customer service culture

Deftly handling complaints isn&rsquo;t just a nuisance, it&rsquo;s a great way to market your restaurant.

Customer service expert Jay Baer says that social media and review sites like Yelp have turned customer service into a spectator sport: Outsiders are now witnesses to what once were private complaints or compliments. And that transparency provides both a challenge and an opening for restaurant operators.

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