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Tock and Resy are pivoting to off-premise

In light of coronavirus restrictions and recommendations, Reservation systems Resy and Tock pivot to off-premise

Restaurants across the country are being forced to focus on carryout and delivery

Resy, the tech-forward reservation system acquired by American Express last year, has announced new measures to allow restaurants to package "takeout meals" for their guests to book online. This function has been instituted in light of the restrictions placed on restaurants and bars across the country due to the coronavirus pandemic.  

“For restaurants staying open, this functionality gives guests another option to safely purchase meals from restaurants, and it gives Resy’s restaurant partners another way to reach customers,” a spokesperson for the company wrote in an email. 

Resy’s is using its reservation ticketing system to allow restaurants to sell "takeout meals" for their guests to book online settings so customers can "book" a takeout meal option. Restaurants can use this form to make the change. The option gives restaurants the option to sell one or two takeout meal options, not the full menu. Meals are ordered and paid via Resy. 

“At this point in time, Resy does not have plans to broadly offer takeout functionality once the COVID-19 public health crisis has subsided,” a spokesperson for the company wrote in an email. 

Resy also announced it was offering relief on all fees and billing for at least 30 days.

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Tock, a reservation system that started as a ticketing system, is also offering a similar takeout order meal service, by allowing restaurants to fill out a form.

“We pivoted our team to develop a quick and creative solution for restaurants that don't typically offer take-out or delivery. You can now sell meal kits, to-go packs, or whatever experiences you can dream up, directly on Tock,” the company wrote on its website.  

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