There is a line in the musical Flower Drum Song: “How will we ever communicate without communication?” Here is my question to you: Is poor communication in your restaurant costing you money?
I started thinking about this during a recent road t...
From one restaurant owner to another, let’s talk staff … specifically, your front of house.
Great team members are really brand ambassadors for your restaurant. Their personalities combined with effective training can actually build your busin...
A hotel bartender received received four disciplinary warnings and was terminated in accordance with the hotel’s disciplinary policy, which explicitly stated that employees with four disciplinary violations were subject to termination. Yet...
