How guest demands are shaping restaurants' customer service

Apr 01, 2015

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5 ways to fatten the bottom line

Mar 30, 2015

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Do self-serve POS devices risk ADA-type lawsuits?

Mar 23, 2015

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Kick Apps: 5 digital tools to make your job easier

Mar 23, 2015

How to boost loyalty and increase return visits

Mar 16, 2015

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Bobby Flay and the B Team: It takes a village

Mar 02, 2015

This is part of Restaurant Hospitality’s special coverage of the 2015 South Beach Wine and Food Festival held in Miami Beach, Feb. 19-22.

10 steps to avoid employee lawsuits

Feb 18, 2015

Poorly defined employment policies can create a variety of traps for restaurant operators. One way to reduce the likelihood of a lawsuit is adopting a proactive approach. • See more H.R./Legal articles

How to respond to negative comments on Yelp

Feb 09, 2015

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Embrace change or embrace failure

Feb 06, 2015

I am frequently asked to advise foodservice facilities on ways to improve their profits. Unfortunately, when I make my recommendations I am frequently bombarded with: “But we’ve always done it this way,” or the flip side of the same coin, “But we...

10 tips to polish your front-of-house service

Feb 03, 2015

Service pro Jeff Benjamin of Philadelphia's Vetri restaurants shares his recipe for a well-oiled front of house. • See more Management Tips