If you've gotten zinged by an unhappy guest's post on Yelp, TripAdvisor and other online review sites, you’re not alone. Plenty of your restaurant colleagues and competitors are also receiving negative reviews. Unfortunately, low ratings are likely to hinder your business, and they’re not going to go away on their own.
Whether the negative reviews are justified or not, criticism is difficult to take. It can feel like Yelp and the general public are working against you, when in rea