Technology seems to be transforming every part of our existence, and the restaurant industry is no exception. Today’s diner is more demanding and informed than ever. Whether the restaurant offers a fast-casual or fine-dining experience, its patrons expect stellar customer service, transparency, ease of access and information on demand. Following the meal, he or she is happy to share an opinion on Yelp and other mobile review sites.
How can restaurants make the most of these tren