The British company that devised a proprietary customer experience metric seems surprised that restaurants score so highly on it. The biggest bombshell: Two Darden brands, Red Lobster and Olive Garden, outranked such usual consumer favorites as...
You know the industry is getting back to normal when academic researchers publish an article like “Cherry-Picking Customers by Party Size in Restaurants.” It suggests that operators can optimize revenue during busy times by “quoting longer-than...
As the restaurant industry strives to regain its sizzle, a dynamic group of world-class entrepreneurs will offer proven paths to growth and profits during the W.I.S.E. Summit on July 26-27 in Chicago presented by Restaurant Hospitality and Nation...
Looking to wake up your morning menu? Consider poultry. Restaurant guests are ready for chicken and turkey options at breakfast, according to a recent study by research firm Technomic...
