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Is there a service crisis?

Restaurateurs say knowledge, kindness key to good hospitality

Food in American restaurants has undergone a revolution over the past couple of decades, with inspired chefs across the country putting both their talent and the local bounty of their communities on display. 

Service, not so much, according to New Orleans restaurateur Ti Martin of Commander’s Palace, Café Adelaide and SoBou. 

“The state of service in America is pretty horrible,” she told attendees of the American Express Trade Program at the

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