Manage your reputation before customers leave

Find out how you’re doing before your guests leave and save yourself from a bad online review. • See more Social Media articles

A couple of years ago, a Harvard Business Review study attempted to sort out the correlation between online reviews and revenue in the restaurant/hospitality business.

Professor Mike Luca studied the revenues and customer ratings of an independent Seattle-area restaurant before and after Yelp launched in 2004. In his resear

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