5 ways to spin a negative review

5 ways to spin a negative review

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Customers love to share their dining experiences on social networks and review platforms such as Facebook, Twitter and Yelp. The restaurateurs that provide outstanding service are often able to tout five-star ratings across these sites. But when you come across a reviewer who called your food plain and your customer service nonexistent, what do you do?

Don’t panic. Nearly every negative review provides an opportunity to make a positive impression on current and potential customers

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