You could be the kindest, most thoughtful boss in the world, but if you're not truly listening to your employees, your boss and your customers, you may never achieve the success you desire.
You can do the standard interview process or look to Facebook for a modern approach.
Getting feedback from your staff can promote a sense of ownership — and loyalty.
A happy, cheerful leader can move mountains.
Mentoring allows your best staffers to show newbies the way.
