What39s he saying New technologies could enable operators to get ahead of customer complaints

What's he saying? New technologies could enable operators to get ahead of customer complaints.

New workarounds may defang negative reviews

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Operators can’t stop the flood of online reviews that shape their restaurant’s reputation in the social media era. But there might be a way to mute their effect. Delivery specialist DoorDash thinks the trick is to create a metric in which reviews are just one of several data points to consider. Customer insight solution company Original Review’s idea is to capture real-time feedback from diners so concerns can be resolved before they can be griped about on the Internet.

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