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The best-case scenario: Nip negativity in the bud, before a disgruntled guest unloads in public.

9 latest strategies for handling negative reviews

Snarky comments on Yelp? Don’t get your knickers in a bunch. Try these tactics instead. • See more Social Media articles

While negative online reviews can be completely unsubstantiated, restaurants must face a hard truth: The Internet never forgets.

Essentially, without a detailed strategy in place for dealing with negative critics, a thumbs-down review from a consumer—or a series of consumers—can stay on the web forever, and consequently, erode profits forever.

"With the number of apps and sites specifically for that purpose, turning to online reviews and testimonial resources for infor

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