Restaurant reviewers expect to get a response to their concerns Jay Baer has found

Restaurant reviewers expect to get a response to their concerns, Jay Baer has found.

8 elements of a customer service culture

Deftly handling complaints isn’t just a nuisance, it’s a great way to market your restaurant.

Customer service expert Jay Baer says that social media and review sites like Yelp have turned customer service into a spectator sport: Outsiders are now witnesses to what once were private complaints or compliments. And that transparency provides both a challenge and an opening for restaurant operators.

As Scott Wise, owner of the 13-unit Scotty’s Brewhouse chain, says, “It would be nice if people would just let me know privately on the occasions when we screw up, but t

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