The customer is not always right

In the August issue, Editor Michael Sanson wrote about two scenarios where customers where troublesome. The first involved a group of guys acting rudely on a patio, while the second involved a group that brought a cake into a restaurant without asking permission. The following are excerpts from readers about how they would have responded to each case.

How can a restaurant justify charging each person $4 for a total of $48 for bringing in a special cake for a spe

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