Rethinking the Guest Satisfaction Equation

Rethinking the Guest Satisfaction Equation

By Pam Simos

Over the past few decades, restaurant operators have trained their team members that guest satisfaction depends on four concepts: Quality, Service, Courtesy and Cleanliness, or QSCC. Many companies adopted a QSCC philosophy without thinking too much about its real meaning. What does the “Q” in “quality” relate to? What areas do we need to clea

Register to view the full article

Register for Access!

Already a member? .