Your Customers Want to Know How You Handle Tips

Your Customers Want to Know How You Handle Tips

Who would have ever guessed a tip jar would create so much controversy, but that's exactly what has happened here in Cleveland recently. The brouhaha, aired in the daily newspaper, surrounded restaurant operators who were allegedly taking some or all of the tips intended for hourly workers, including valet attendants, coat-check clerks, bartenders and servers.

A series of columns written by Connie Schultz for The Plain Dealer created a stir among readers who were

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