Here's an update on some of the latest stuff that's crossed my desk in the last few weeks. The first was a report on the American Customer Satisfaction Index, which measures how customers feel about their buying...
As the retail marketplace has matured, it's become increasingly more difficult to find prime real estate. The chains, which have more financial clout than independents, often win in the battle for the best spots. But...
Pei Wei Buffalo Wild Wings Noodles & Co. Bonefish ON FIRE: The cornerstone of Buffalo Wild Wings' success has been its namesake menu item, though it offers customers so much more. FRESH: The...
There's been a lot of talk lately about restaurant reviewers, and not much of it is complimentary. For a brief time I reviewed restaurants for a newspaper, and it's a job that does not win one popularity contests. I...
For years, the National Restaurant Association has referred to the foodservice industry as the "cornerstone" of the American economy. The numbers—120 million employees and $440 billion in sales—overtly back up the...