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Crack Shack warns of possible data breach at its Encinitas, Calif., location.

Crack Shack warns of possible data breach

Malware linked to one unit of the fast-casual restaurant in Encinitas, Calif.

The Crack Shack Enterprises LLC restaurant in Encinitas, Calif., may have suffered a data breach between Aug. 19 and Sept. 23, the company has warned.

The San Diego, Calif.-based fast-casual brand said malware on a server may have accessed payment card information at the location, including customers’ names, card numbers, expirations dates and card verification codes.

The company said it was alerted to unusual activity relating to payment cards that may have been used at that location and immediately began an investigation.

“Through this investigation, it was discovered that payment card information may have been accessed as a result of the installation of malware on a server used to process payment card data at the Encinitas location,” the company said. It issued the warning publicly on Jan. 17.

Crack Shack said it removed the affected server from its network and “deployed tools to monitor its network for suspicious activity.”

The company has established a dedicated assistance line for individuals seeking information regarding this incident. Customers can call 1-833-719-0131 Monday through Friday from 6 a.m. to 6 p.m. PST.

More information is available at the Crack Shack website.

Crack Shack, which was named a Nation’s Restaurant News Hot Concept in 2019, has six units in California and Nevada.

Contact Ron Ruggless at Ronald.Ruggless@Informa.com

Follow him on Twitter: @RonRuggless

TAGS: Operations
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