No one can predict how potential customers will behave when they learn from a restaurant’s POS system or online waitlist—in real time—exactly how busy it is. Let’s just hope that the old Yogi Berra line—”Nobody goes there anymore. It’s too crowded”—doesn’t become an accurate assessment of restaurants that give customers this level of access.
There’s no question that many restaurant customers now rely on tech tools to inform their dining decisions. “As restaurants integrate more c