Web surveys automate many of the clerical aspects of obtaining feedback Thinkstock

Web surveys automate many of the clerical aspects of obtaining feedback.

Tips for choosing a web survey tool

Web surveys are an excellent way to get useful feedback from guests and staff members. • See more Technology articles

Nearly as old as the web itself, web survey packages have grown ever-more sophisticated over the years—to the point where you can use them to essentially run your own, never-ending focus group online.

Moreover, there's a crowded market of web survey providers. So many restaurants find they can satisfy all their surveying needs with the free versions of these solutions—and never upgrade to premium offerings.

[CHARTBEAT:3]

"Our survey allows ou

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