Nip negative Yelp reviews in the bud

Nip negative Yelp reviews in the bud

A new service lets customers complain to restaurant managers in real time via texting. It’s supposed to fend off bad Yelp reviews.

Would you pay money so that customers could give you grief about your food or service more readily than they already do? That’s the premise of Talk to the Manager, a texting-based service that lets restaurant patrons fire off complaints— anonymously to you or your manager—even while still in the middle of their meal.

This company’s very existence tells us volumes about how restaurant operators feel about social media site Yelp. Talk to the Manager’s

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