Skip navigation
customer service CREATISTA/iStock/Thinkstock

How to avoid a customer service catastrophe

Training, protocols and a generous spirit can defuse explosive situations

Customer service has been a hot-button topic in recent weeks after a series of highly public events on airlines went viral on social media.

TAGS: Staffing
Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish