Don't Make Promises You Can't Keep

In the September issue, editor Mike Sanson railed on restaurants that close their doors before posted closing hours. Restaurants that do so damage the trust they've created with customers, he said. Most agreed with him. Here are some excerpts from response letters.

We talk about this scenario all the time at our 58-year-old restaurant. We are always open when we say we're going to be open. I would feel terrible if, during a snowstorm, a customer drove all the way out to

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