Use Fumbles to Connect with Guests

Use Fumbles to Connect with Guests

No one likes to deal with a disgruntled guest. But the author of a new book on the subject argues that effective damage control can help reinforce your relationship with the unhappy customer.

“Conflict is a normal part of business, and we all need to learn how to deal with it in the right way,” says Maribeth Kuzmeski, author of The Connectors: How the Wor

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TAGS: Trends