Guests Will Pay More for Great Service

Guests Will Pay More for Great Service

It’s no great secret that consumers these days expect great customer service. Fortunately, they are willing to pay a premium for it, according to the American Express Global Customer Service Barometer, a survey conducted recently in the U.S. and 11 other countries.

A majority of the 1,000 Americans surveyed (61%) agreed that quality customer service is more important to them in today’s e

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