When should you hire a mystery shopper?

When should you hire a mystery shopper?

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Customer service. Food quality. Wait time. Value. These are key areas of focus for every restaurant. They are the categories by which customers define success and some of the top considerations during a mystery shop; the customer experience measurement tool that delivers direct feedback on brand interactions in restaurants all across the nation, every day of the week.

There are many reasons restaurants seek the sort of direct, “through the eyes of our customers&rd

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TAGS: Eat Beat
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