5 simple moves to boost guest engagement

5 simple moves to boost guest engagement

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Odds are, you opened your restaurant because you love food and meeting new people. But you migh find that you’re spending most of your time managing staff and checking in on the kitchen instead of connecting with your guests.

“It’s not just about the food anymore,” says Steve DiFillippo, owner and chef of Davio’s Northern Italian Steakhouse, with eight locations in the Northeast and Atlanta. “There are so many restaurants with great food now; the difference is hospitality and ho

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