restaurant customers

Watch for body language and other clues that something's not right.

3 steps toward honest guest feedback

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How many tables do you touch per night in your restaurant? Do you believe the feedback you’re receiving from guests is honest and useful for your servers and kitchen staff? Consumer psychologist and retail consultant Bruce Sanders suggests, “If restaurant operators truly want the most useful feedback, they should ask guests for their advice instead of for their opinions.”

Read on to find out how you can dig deeper and unearth the honest feedback that until now has been just beyo

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