A nurse can care for five patients and feel exhausted or care for 10 patients and feel invigorated. It's all about handling the emotion that goes with what can sometimes be a thankless job. The same can be said about working in the hospitality industry, particularly restaurants. Front-of-house employees frequently encounter demanding and difficult customers, with little recourse other than to smile and be polite.
Research from Washington State University's Carson College of Busi