Tip jars are fixtures in many parts of the restaurant world. They seem innocuous—but not to an operator who sees their presence as a competitive disadvantage in today’s value-driven environment. That’s the thinking at Broomfield, CO-based Noodles & Co., which attributes part of its long-running success—the fast casual chain is up to 255 units with more on the way—to a strict no-tipping policy.
Company c.e.o. Kevin Reddy says the economics