Earvin quotMagicquot Johnson took the stage at the NRA Show

Earvin "Magic" Johnson took the stage at the NRA Show.

The magic of customer engagement

Earvin “Magic” Johnson gives restaurateurs business tips at the NRA Show

Early on in the process of opening 125 Starbucks locations in urban communities across the U.S., Earvin “Magic” Johnson decided to take out the traditional coffeehouse tunes and replace them with albums from Lionel Ritchie, Smokey Robinson and other African American artists. He ditched the scones and instead stocked sweet potato pie.

The NBA legend, entrepreneur and philanthropist learned early on in his business career that a clear understanding of his customers would be critical

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