Fortunately, headline-making instances of deadly violence are a rare consequence of workplace stress. More often, it simmers just beneath the surface, covertly eating away at morale, productivity and profits. And if you think that workplace stress doesn’t exist in your restaurant, think again.
“Emotional pain exists in every organization at some point and it takes a heavy toll,” says Peter. Frost, professor of organizational behavior at the University of British Columbia. “Too f