Shouldn't customers be friends?

• See more reader letters in Back Talkin'

In the December issue, editor Michael Sanson discussed how too many restaurants fail to recognize and cater to their regular customers. If you’re not developing relationships with your customers, he wrote, then there’s a good chance they’ll go to competitors who will make them feel wanted and taken care of. The following are reader responses to his comments.

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TAGS: Eat Beat
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