In the April issue, editor Michael Sanson wrote about an experience he had in a Washington DC restaurant that had a serious no-show problem on a recent Saturday night. The restaurant called him at 11:30 p.m. to let him know that a table was finally available, long after his 8:30 reservation. He asked how others deal with the difficult problem of no-shows. Here are some excerpts from letters.
No winning with no-shows
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