How to handle customer requests hospitably

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In the December issue, editor Michael Sanson discussed a scenario where he tried, on two occasions in one night, to buy friends a round of drinks in a restaurant, and both times the attempts failed on some level. He asked readers how they deal with requests from customers who want to buy other customers a drink. Here are excerpts from letters we received.   

I am an owner/partner of the 101 Café, which has been in

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