Developing top talent demands a four-pronged strategy

Developing top talent demands a four-pronged strategy

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Today’s dizzying multichannel marketplace offers attractive promotional packages designed to lure would-be guests away from their familiar haunts toward something/someplace “new.” For many restaurants, survival means price cutting. But for those looking to thrive achieving superior customer engagement and developing a loyal customer base is a more effective strategy.

When it comes to engaging customers, there are two primary tools: technology and old-fashioned hospitality. As fo

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