Harnessing guest feedback to your advantage

Harnessing guest feedback to your advantage

Plan a strategy to optimize the dining experience.

Exceptional dining experiences are the heart and soul of the restaurant industry. But for multisite foodservice providers, first-rate dining experiences depend on more than great cuisine. They also require actionable guest feedback at the local level to drive the right actions by staff.

The problem is that while many restaurant companies have excelled in creating mechanisms that capture global guest insights, they haven’t equipped unit managers with the tools they

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