Shoney's Shapes Up

Rodger Head doesn't mince words when describing the recent dark days of Shoney's. "The brand was terribly mismanaged. It had 12 years of deferred maintenance in its stores. It had seven presidents over that period, each thinking he had the silver bullet to dramatically change the brand. Shoney's had never really dealt with the major issues, which were operations and the culture," the disarmingly frank president and c.o.o. continues. "It had strayed from the people business. It had stopped tea

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