When restaurants should respond to customer comments

• See more Sanson Sez

I ordered a shaved sirloin sandwich for lunch at a recently opened restaurant. Like many people at lunch during a weekday, I was operating on a time frame that required me to get in and out in a reasonable amount of time. Though the service was a bit slow, I chalked it up to the restaurant kitchen working out the flow.

When the sandwich arrived, I was disappointed. The shaved sirloin was terribly dry, and neither the mustard-onion jam nor the white Cheddar accompanying it could

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TAGS: Eat Beat
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