In the restaurant business success depends on being able to do a million different things right. That’s a terrible burden, but that’s exactly what you’re faced with, whether you knew it up front or not. I am not envious. It’s a daunting task.
Here’s the hitch, though: So many of the obvious things—the things your customers see the moment they enter your restaurant—should be the things that you take care of first and get right. The other things behind the scenes maybe can wait.