Is It Time To Educate Customers About Tips?

Cornell University's Center for Hospitality Research recently presented a report that suggests black customers do not tip as well as white customers. This is a contentious issue that has been quietly accepted as fact for years within the industry. Cornell's report backs up the belief.

The report's author says it was not his purpose to throw gasoline on a potentially volatile issue. The point, says Michael Lynn, Ph.D., is to correct a problem that affects both customers and restaurant

Register to view the full article

Register to view this article

TAGS: Archive